Returns Policy

Our Returns and Cancellation Policy

We want you to be delighted with your purchase. All our items are hand packed to order and we only send out the very best products in perfect condition. We pack our items in bubble wrap and high quality mailing bags.  Sometimes we may use sturdy cardboard boxes depending on contents and destination.

If you are in any way dissatisfied with your purchase you can return your order within 7 working days to:

Returns Dept.
Safe & Sound Playgrounds.
Unit 3 Griffin Lane,
Aylesbury,
Bucks.
HP19 8BP

We recommend that for your own protection you use a Signed For service and ask that you include a covering letter outlining you reasons for your dissatisfaction.
If you are returning items due to damage in transit or a mistake on our part we will refund your total costs including the return postage.

For customers within the E.U. only if your reason for return is because you have changed your mind we will accept the items back but we will NOT refund the costs you incur for the return postage.

In all cases items must be returned in the condition in which they were received.

WE WILL NOT BE HELD LIABLE FOR DAMAGE OR LOSS OF QUALITY RESULTING FROM EXTREMES IN WEATHER, BE IT HEAT, COLD OR WATER INGRESS.

You can of course cancel your order at any time during the ordering process up until your payment has been accepted. Once payment has been accepted the order will be deemed to be a binding contract and the terms for return listed above will need to be adhered to.

If you have any questions regarding any of our terms and conditions please email, write or phone us using our contact details below:

Payment Security:

All payments are handled by our secure processing facility with Alliance & Leicester PLC.

Credit and debit card numbers are encrypted when your order is placed and are not held in clear text on any web site. All card and payment details are securely processed and we do not see any of these details, we simply receive confirmation that your transaction has been authorised with your nominated card provider. None of your details will be passed onto any third party or used for any other purpose other than those that have been authorised by you.